Whether you have a question, need support, want to report a bug, or have feedback about Rift Surge, we'd love to hear from you.

Our team reviews every message and will respond as quickly as possible.

Email Support
contactus@pixelizedecho.com

Company
Pixelized Echo LLC

You may find answers faster by visiting:

• FAQ
• Competition Rules
• Terms of Use
• Privacy Policy
• Anti-Cheat Policy

Choose the category that best matches your request:

• Login issues
• Lost progress
• Account recovery
• Account verification

• Leaderboard questions
• Winner verification
• Prize payouts
• Competition eligibility

• Subscription management
• Purchase issues
• Refund requests
• Billing questions

• Game crashes
• Performance issues
• Device compatibility
• Connection problems

• Report bugs or glitches
• Visual issues
• Gameplay problems
• Exploits or unfair behavior

• Feature requests
• Gameplay feedback
• Character ideas
• General suggestions

• Media inquiries
• Partnerships
• Sponsorship opportunities
• Business proposals

Name

Email Address

Category / Message

[ Submit Request ]

Our typical response times are:

• General Support: 1–3 Business Days
• Account Issues: 1–3 Business Days
• Subscription Questions: 1–3 Business Days
• Competition Inquiries: 2–5 Business Days
• Bug Reports: Reviewed as received

Response times may be longer during major game updates, events, or competitions.

Thank you for being part of the Rift Surge community.

Your feedback helps us improve the game and create the best surfing experience possible.

🌊 Ride the Rift. Chase the Horizon.

— The Pixelized Echo Team