Need help with Rift Surge? We’re here to assist with account questions, bug reports, subscription issues, purchase problems, competition concerns, and general support.

For direct support, contact us at:

contactus@pixelizedecho.com

Use the contact form below to reach the Rift Surge support team.

Name
Player Username or Account ID

Email Address
Enter the email address we should use to contact you.

Support Category
Choose one:

• Bug Report
• Account Issue
• Subscription Issue
• Purchase or Billing Issue
• Competition or Leaderboard Issue
• Lost Progress
• Gameplay Feedback
• General Question
• Other

Message
Please include as much detail as possible.

If you found a bug, please include:

• What happened
• What you expected to happen
• Steps to reproduce the issue
• Your device type
• App version
• Screenshots or video if available

Example:

“I was surfing in Tokyo Flood Zone, entered a Rift Gate, and the game froze. This happened twice on Android 15.”

Contact us if you need help with:

• Lost progress
• Login problems
• Account recovery
• Incorrect username
• Missing rewards
• Account deletion requests
• Privacy-related requests

For account deletion requests, email:

contactus@pixelizedecho.com

Please include the email or account information connected to your Rift Surge account so we can locate it.

Subscriptions are managed through the platform where you purchased them.

If you subscribed through Apple, manage your subscription through:

Settings → Apple ID → Subscriptions → Rift Surge

If you subscribed through Google Play, manage your subscription through:

Google Play Store → Profile → Payments & subscriptions → Subscriptions → Rift Surge

Deleting the app does not cancel an active subscription. You must cancel through Apple or Google Play.

For help, contact:

contactus@pixelizedecho.com

All purchases are processed by Apple App Store or Google Play.

Pixelized Echo LLC does not store payment card information.

If an item is missing after purchase, please contact us with:

• Your platform: Apple or Google Play
• Purchase date
• Item purchased
• Screenshot of the receipt if available
• Player username or account ID

Refund requests may need to be submitted directly through Apple or Google Play depending on where the purchase was made.

Contact support if you believe there was an issue with:

• Competition ranking
• Prize eligibility
• Leaderboard placement
• Cheating or suspicious activity
• Missing competition rewards
• Winner verification

Please include:

• Competition name
• Date of the competition
• Your username
• Description of the issue
• Any screenshots or evidence

Competition disputes should be submitted within 14 days of the issue.

Rift Surge has a strict anti-cheat policy.

You may report suspected cheating, bots, hacks, exploits, or leaderboard manipulation by emailing:

contactus@pixelizedecho.com

Please include:

• Suspected player username
• Competition or leaderboard name
• Description of the suspicious activity
• Screenshots or video if available

You may contact us to request:

• Access to your personal information
• Correction of information
• Deletion of your account or data
• Privacy questions
• Data-related concerns

Email:

contactus@pixelizedecho.com

Privacy requests will be handled according to applicable laws and the Rift Surge Privacy Policy.

We aim to respond to support requests as quickly as possible.

Typical response time:

1–5 business days

Response times may vary during launch periods, major updates, competitions, or high-volume support periods.

If your issue is not listed above, contact us anytime at:

contactus@pixelizedecho.com

Please include as much detail as possible so we can help you faster.

Ride the Rift. We’ll help keep you on the wave.